Quality is a high priority at Millan solicitors and this comes across throughout everything we do. We measure our success by the number of happy clients we have rather than how much we bill at the end of the year.
This is borne out by client feedback which highlights our attention to detail, communication skills, quick response in returning calls and client care as being our particular strengths.
Millan Solicitor’s use of technology to enable quick correspondence by email and effective sharing of information and documents has led to significant improvements and speedier transactions.
We are aware that clients need to be treated with empathy and professionalism. This is also part of our client care charter. We treat everyone fairly.
We appreciate that the days of clients using a firm just because their parents did, have gone. Quality of service together with value for money is the reasons why we gain and retain our clients.
Our clients realise that we conduct our practice to the very highest standards. Word of mouth is still a highly valuable advert for Millan Solicitors.
Everyone, from Senior Partner down to the office junior work as a team, ensuring we deliver a good quality service to our clients every time. Everyone from senior Partner to office juniors answer telephone calls and see to clients in reception.
We realise that first impressions count and that the telephone is our link to new clients. From the telephone call to the face to face meeting, we reflect our firm’s commitment to client care.
There have been many cuts to legal aid and we appreciate that a lot more people are becoming litigants in person so our advice clinic is there to help them with every stage of the court process. People may not wish to pay for a solicitor to do all the work so they will come in for advice on preparation of a statement in our £20 advice clinic and then go away with a draft statement.
We promise quality work at reasonable prices with a speedy turn around.
Millan Solicitors will be celebrating a decade of success later this year as its ten-year anniversary arrives highlighting once more how the Bradford firm is certainly a name you can trust.
1368 Leeds Rd (1st floor),
Bradford, BD3 8ND
Telephone: 01274 660 111
Mobile: 07580 263 022